Support
Write to support@daythread.org. A person reads every message; most get an answer within one business day.
Something didn't send
Open the conversation: every outbound message shows whether it was sent, delivered, failed or not delivered, with the reason. "Not delivered" means that channel isn't connected for your workspace yet — connect it under Settings → Channels. Nothing is ever shown as sent unless the provider confirmed it.
A channel or calendar needs attention
Google, Instagram and WhatsApp revoke access from time to time. Settings → Channels shows which one and offers Reconnect. Reconnecting never deletes conversations or bookings.
Subscription
Your plan, next charge, card and receipts live under Settings → Subscription, all read from Stripe. Cancel any time from Manage subscription; your plan stays on until the period ends. Downgrading never deletes anything.
Plan limits
Free includes 2 connected channels or calendars, 3 automations and one person. Pro ($20 a month) includes every channel, AI, unlimited automations and the assistant. Business ($50 a month) adds up to 10 people on a shared inbox, assignment, notes and roles.
Delete your account
Settings → Profile → Delete workspace removes the workspace, its conversations, people, bookings and connected credentials. This is immediate and cannot be undone.
Security
Credentials for connected accounts are encrypted at rest and never shown in the app. Report a security concern to the address above with "security" in the subject.
When you write, include the workspace name and, for a message problem, the client’s name and the time it happened. Privacy · Terms