Support
Write to support@daythread.org. A person reads every message; most get an answer within one business day.
Something didn't send
Open the conversation: every outbound message shows whether it was sent, delivered, failed or not delivered, with the reason. "Not delivered" means that channel isn't connected for your workspace yet — connect it under Settings → Integrations. Nothing is ever shown as sent unless the provider confirmed it.
An integration needs attention
Google, Instagram and WhatsApp revoke access from time to time. Settings → Integrations shows which one and offers Reconnect. Reconnecting never deletes conversations or bookings.
Billing
Your plan, next charge, card and invoices live under Billing, all read from Stripe. Cancel any time from Manage billing; your plan stays on until the period ends. Downgrading never deletes anything.
Plan limits
Free includes 2 connected integrations, 3 automations and 1 team member. Pro includes 6 integrations, unlimited automations and 3 team members. Business is unlimited and adds the Business Agent.
Delete your account
Settings → Profile → Delete workspace removes the business, its conversations, clients, bookings and connected credentials. This is immediate and cannot be undone.
Security
Credentials for connected accounts are encrypted at rest and never shown in the app. Report a security concern to the address above with "security" in the subject.
When you write, include the workspace name and, for a message problem, the client’s name and the time it happened. Privacy · Terms